FAQ's

WHAT ARE SHIPPING TIMES AND COSTS?

Our products are shipped in 3 to 5 working days. A customer services representative will contact you once the order is made to advise or please contact us via phone, Email or online chat to double check availability. The cost of shipping is Free.

WHAT PAYMENT METHODS CAN I USE?

We accept the following payment cards, Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Shop Pay, Apple Pay, Google Pay and PayPal.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Please see our Returns & Refunds Policy page on the link under the info links at the bottom of this page. Thank you.

WHAT IF I WANT TO CANCEL AN ITEM BEFORE IT ARRIVES?

- Simply contact us via email info@adorehomedesign.com and we will assist you with the cancellation. All products cancelled after the confirmation will be charged 10% of the order amount. - You can exchange most items before the delivery date there may be an admin cost to do so please contact us via email to arrange. - If you need to cancel before the goods arrive we need to know 5 days before the delivery date.

IS ADORE HOME DESIGN A LEGITIMATE BUSINESS?

Yes it is part or the Adore group registered as a UK company Adore Fashion Holidays limited. Adore group also own https://adorefashion.com and https://adore-cosmetics.com

ARE PAYMENTS SECURE ON YOUR SITE?

They are we use security certification throughout the website and secure payment providers such as, Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Shopify shop Pay, Apple Pay, Google Pay and PayPal.